EdJames:I like it as well. Check out Seth Godins book about marketing which explains the theory really well. It's nice to see fellow security people looking outside the industry for answers!
Sssshhh, don't tell everybody all my secrets. =)
I read Seth's blog daily, have his feed on my browser, and still think that the marketing other "people people" are strange enough that they must be studied. Instinctively, I don't "get it" but rationally I do.